To retain the customers, you should follow a different strategy what your competitors will not do. Here, you will come across different stories and some companies followed these to produce a high customer experience. For example, apart from the traditional service practice, you can deliver the service unique to feel them memorable.
Morton’s Steakhouse is a restaurant where you can get potatoes, bread, shrimp, porterhouse, etc. Peter Shankman a business consultant and author was about to flight. It is the dinner time, and it will take two hours to land the airport. He knows that he would hungry before he reaches home that night. He tweets Mortan to bring one porterhouse to Newark airport where he will land in two hours. As his request, Morton delivered the same to Peter. It is not an easy task. There should be a lot of planning give impressive customer experience
Ifonly’s Series B is also giving you the unforgettable customer experience similar to this. You can get a variety of different services and products which are not predictable by anyone.
Let us go with another example a café shop company called Ikea, opened it branch in East London. This is the unique concept designed by them to grab the customer attention. This café provides the visitors with their order in 40 minutes time, and they have the tasty snacks by lying in Ikea bed with their night dress. The customers visiting the shop had a unique experience.
Through Amazon, a child ordered for a PlayStation. By mistake, the child’s neighbor house received the station. The child was depressed about the PlayStation. Immediately his father complained to Amazon. It was really surprising that Amazon delivered another PlayStation to the child without any shipping charges.